Almost Monthly Newsletter!
It’s been a busy year here at Inspire Net.
Like all businesses, things have been up and down with the Covid waves, however we have managed to ensure that our helpdesk has been available to all customers throughout the year.
There have been some issues with getting equipment and supply chains still remain tight, but we have managed our way as best we could, with only minor delays in getting some customers connected.
New website chat feature
We have rolled out an online chat feature on our website. We often find customers may have a quick question or account query and don’t want to use the phone. Just click on the little chat bubble on the bottom right of the homepage, enter a few details and start chatting with one of our helpdesk agents. Certain requests may still need a phone call but as we interact with customers, we will continue to develop what we can do via chat.
Helpdesk agents
We have had two new Helpdesk staff start in the last few weeks and a couple of our agents have moved on to further their careers in the I.T Industry. Welcome to Ethan and Daniel and farewell to Mark and Craig – all the best!
Central Districts Field Days 2023
Looking to next year, we have secured our site for The Central Districts Field days in March 2023, so pop in for a chat if you are attending.
Vulnerable Customers
The purpose of the Vulnerable Consumer Commission 111 Contact Code is to ensure that vulnerable consumers, or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure.
The code supports consumers who can no longer call 111 in a power cut because they have moved to new home phone technologies like fibre or fixed wireless. These technologies need a power supply in the home to work, meaning they will not work in a power cut without an independent power source.
When there is a power failure, if you are a VOIP (Voice over Internet Protocol) customer this means your phone will not operate to call 111, if needed, as it works digitally via your internet connection, which also won’t be working. Items like cordless phones and medical alarms will also likely not work unless you have an alternative connection which doesn’t rely on power to operate.
Most people will have a cellphone that they can call 111 on if needed, however in some instances this service may not be available due to location. If you are an Inspire Net VOIP customer who is vulnerable (a person who is at particular risk of requiring 111, with for example a medical condition) and doesn’t have an alternative means of contacting 111 in the case of a power failure, please call or email us and we can work with you to come up with a suitable solution at no cost to you. Note: there is a form to complete which we can work through with you, if needed, and some proof of vulnerability is required. This form is also available on our website here.
Accounts
A friendly reminder to keep an eye on your accounts and invoices as we do spend a lot of time chasing customers. A direct debit is a great way to not have to worry about your account. Download our direct debit form, fill in your details and send it back to us to get the set up process underway. Direct debit form.
Refer a friend
A reminder that we are still offering our Refer a Friend promotion.
It’s as easy as sharing your code with your friends and family.
Just share your Refer a friend code (in the Almost monthly newsletter sent by Inspire on the 1st of December, 2022. Or give us a call and we can let you know what it is!)
Once your friend signs up, you’ll both get a $100 credit applied to your accounts.
You can share as many times as you like. Terms and conditions apply.
Christmas competition
Who’s ready to be in to WIN 1 of 3 Inspire Net Christmas goodie bags?
A great prize to get you through the holiday period.
*Competition applies to current Inspire Net customers only. Prize not redeemable or transferrable for cash. Winners drawn Thursday 15th December 2022. Winners will be contacted directly and an announcement posted to our Facebook page.
Enter now!
Staff Christmas lunch
This year due to various circumstances, we are having an on-site Christmas lunch for our staff on Thursday the 8th December from 1pm - 2:30pm. While the helpdesk will be available, we may be a little slower to answer your calls.
Our reception Customer Service Desk will be closed on the stat and observance days but will be open as per usual on standard days over Christmas and New Year.
We would like to wish all our customers a safe and Merry Christmas and New Year, and we hope you get time to have a nice break with family and friends.
- Your Inspire Net team.