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Broadband

What is broadband?

Broadband is a term used to describe a high speed connection that can be shared over multiple devices in your network. Broadband is generally expected to be faster than 128kbit/s.

How fast is Inspire broadband?

MetroLAN
Our MetroLAN service is up to 30MBit/s for Wireless and 950Mbit/s for Fibre.  There are lower speed options available for entry level plans.

UFB
Full speed is up to 950Mbit/s for UFB.  There are lower speed options available for entry level plans.

Inspire DSL
Our Inspire DSL service is as fast as your line can go within the limits of the ADSL technology.  This can be affected by many factors including:

• The distance you are from the nearest cabinet/exchange
• Internet traffic congestion
• The quality of your phone line
• The number of joins in your line
• Factors within your home such as unfiltered devices and lengthy phone cords

Can I get a static IP address?

 

We use something called "Fixed IP addresses" for our connections. These IP addresses typically stay the same, unless there's a need to modify them. Rest assured, we'll give you advance notice if we ever need to make changes.

What is a data cap?

A data cap is the amount of information you can send and receive per month on your connection.  Generally, basic use such as email and web browsing does not use much data and a lower data cap plan should be sufficient.  If you use your connection to watch on demand TV, online videos (such as YouTube), play online games or use any other higher data-use applications you will find a higher data cap will be more suitable.

How can I uncap my data?

If you find you have used more than your data cap, you can change to one of our higher level plans.

Exit Right

If the internet service we provide is unsuitable due to material failure, you have the right to exit your contract without penalty. However, we reserve the right to attempt to repair/improve the service before the contract is voided. Some troubleshooting steps from the end user may be required during this process. If the issue is determined to originate from within our network or that of our wholesale provider, and is not related to the end user's internal network or devices, the contract may be deemed void and any disconnection fees will not be applied. Please reach out to our support team for assistance if you encounter ongoing service issues.