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Exit Right

If the internet service we provide is unsuitable due to material failure, you have the right to exit your contract without penalty. However, we reserve the right to attempt to repair/improve the service before the contract is voided. Some troubleshooting steps from the end user may be required during this process. If the issue is determined to originate from within our network or that of our wholesale provider, and is not related to the end user's internal network or devices, the contract may be deemed void and any disconnection fees will not be applied. Please reach out to our support team for assistance if you encounter ongoing service issues.