How can we help?

Email

Can I have more than one email address?

We can forward up to five Inspire Net email addresses to your existing email address at no extra cost.  You can also choose to have a separate email address with its own username and password for an additional $3/month.  Please get in touch to discuss which option will suit you best.

How long can my Inspire Net email address be? I would like to use my full name.

While we recommend that email addresses are kept as short as possible for convenience, and to prevent typo's, they can contain up to 32 characters.

Note that there are limitations as to which characters you can have in an email address. For instance, dots and underscores are valid, but ampersands (&), strokes (/ or \), spaces or colons (: or ;) are not, as they are used for special purposes by email programs.

I’m travelling or away from my computer at the moment - how do I check my email?

Inspire Net offers a Web mail service that lets you read and reply to email from just about anywhere.  Just go to the Inspire Net Web Mail page and bookmark it for future reference.  You can also scroll up this page, and use the Login to your Webmail button.

You can set up your Inspire email on your mobile device as well. Please feel free to contact our helpdesk if you need assistance.

Someone sent me a huge email that I don’t want to download. Is there a way to delete it?

Yes, head over to your webmail by logging in with your username and password and you will see all the emails in your account that haven’t been downloaded.

Select the one or ones you wish to delete. Remember that there is no way to undelete messages that you have deleted, so be careful to check first.

I would like to use Inspire Net’s email service to send out lots and lots of unsolicited messages to people for marketing purposes. Do you mind if I do that?

Yes, we most certainly do. Inspire Net has a very strict anti-spam policy and if you are found to be violating it, your account will be suspended without notice. Our terms and conditions explicitly ban spamming, so don’t even think about it.

What are my email settings?

• Incoming POP3 Mail Server: pop3.inspire.net.nz
• Incoming IMAP Mail Server: imap.inspire.net.nz
• Outgoing Mail Server: smtp.inspire.net.nz
• Username: the first part of your email address, for example, 'joebloggs' if your email address was joebloggs@inspire.net.nz

SMTP Auth

Authenticated SMTP is available from Inspire Net. This is a very useful setting if you use more than one Internet Service Provider; are commonly using your laptop from WIFI hotspots, a mobile datacard, or from your mobile phone.

SMTP Auth access must be enabled for your account on our server before you can use it. Please call Inspire Net on 0800 484 363 if you would like it enabled.

• Hostname: securemail.inspire.net.nz
• Port: 25, 465, or 587
• Authentication required

I have received an email from Inspire Net about my mail quota. What do I do?

An automated email is sent to our customers when they reach 80% or 100% email storage.

While you can clear your emails from within your device's email program, the best way to perform this task is to log into your Inspire Net Webmail account (https://webmail.inspire.net.nz/) and clear it from there. This allows you to see all of your emails that are stored in our mail server along with how much storage space you are using.

You will need your email account username and password to gain access.

The best place to start is to delete any emails that are no longer required, or check and remove any spam to bring this down to below the 2GB limit. 

You will receive another email from us once your email storage is back under 100%.

If you need further assitance in reducing your email storage space, please give us a call on 0800 484 363.